6 June 2013
During a routine inspection
On the day of our inspection the dental surgery was clean and appeared well maintained. Patients told us they were happy with the cleanliness and that they found it was always clean. The practice was appropriately equipped to provide dental services.
We found that patients' needs were assessed and treatment was planned and delivered in line with their individual treatment plan.
Patients told us that they were "happy with the staff and the dentist" and that the dentist offered 'good treatment and explained everything.' We were also told that they were provided with treatment plans and estimates were prepared for them. We found that records were fit for purpose and were kept securely.
Staff working at the surgery were well supported by the provider. They were offered suitable training, were competent and had the required knowledge. The dentist working at the clinic was suitably qualified and held appropriate registration with the organisation regulating dental professionals.
The provider had systems in place to make sure patients were provided with information on how to complain and to ensure their comments were listened to and acted on effectively.