14 - 15 December 2016
During a routine inspection
We do not currently rate substance misuse services.
We found the following areas of good practice:
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Staff treated clients with compassion, dignity and respect, were non-judgemental in their approach and protected their privacy and dignity.
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Staff assessed the needs of clients and worked with them to develop their own recovery plans.
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Staff understood their responsibility for reporting incidents of harm or risk of harm and concerns related to safeguarding people from abuse. Clients were seen at school or in a safe and comfortable alternative place to the office.
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Staff followed guidance in line with the National Institute for Health and Care Excellence and Drug misuse and prevention: UK clinical guidelines on clinical management 2007.
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Clients either self-referred or were referred through a partner agency and were seen within five days of a referral, where a comprehensive assessment was completed.
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Staff followed up cancelled appointments and unexpected discharges to ensure that vulnerable people were not left without support. Staff were responsive to the needs of all their clients.
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The service had enough staff with the appropriate skills, experience and training to provide safe care. Staff received specialist training that enabled them to carry out their role safely.
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Staff received mandatory training, regular supervision and other professional training identified in their supervision.
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The service had a formal complaints procedure but had not received any complaints in the 12 months leading to our inspection.
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The provider had a clear vision and values, which staff understood and worked towards.
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There were clear lines of management through the organisation and strong leadership at local level.
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The service had a risk register that meant everyone in the organisation was aware of any risks and what action had been taken to reduce them.
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The organisation was committed to improving services for the clients, and sought client views through questionnaires.
However:
The provider did not have a policy for the duty of candour so staff did not know how to deal with issues around errors and complaints in a consistent way.