The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Eagle Drive Health and Well-being Centre

Dunwoody Way, Crewe, Cheshire, CW1 3AW (01270) 376573

Provided and run by:
Interface Medical Limited

All Inspections

15 August and 19 September 2014

During an inspection looking at part of the service

Our inspection of 14 February 2014 found that improvements were needed to the staff recruitment practices to ensure patients received care and treatment from staff who were suitable for their role. An action plan was submitted by the provider and an inspection commenced on 15 August 2014. We carried out a further visit on 19 September to ensure these improvements had been made. We found that appropriate action had been taken and fully completed.

14 February 2014

During a routine inspection

We spoke with a number of patients when we visited Central Cheshire Pain Management Service at Eagle Drive Health and Well-being Centre. All without exception praised the service, the staff and standard of treatment provided.

People told us that they were treated with respect and were always involved in making decisions about their care and support. One person said 'This is an excellent service I have every confidence in them'. Another person told us how the service made them feel involved they said, 'I feel included and well looked after, they always treat me with courtesy and respect. The experience has been entirely positive.'

Patients were asked about their medical history and we saw individualised clinical notes detailing assessment, examination and treatment planning. Patients told us they were given information about treatment options so they could make informed decisions about their treatment and care.

Patients told us that they felt safe. The service had policies and procedures on safeguarding vulnerable people including the local authority's adult safeguarding procedures.

The provider had an established quality assurance system which was based on seeking and acting on the views of the people who used the service. A recent quality assurance report identified high levels of satisfaction in 2013.

We found that the provider needed to improve staff recruitment processes to ensure that patients were protected from unsafe or inappropriate care.