The Care Quality Commission
  • Doctor
  • GP practice

Archived: Lynwood Medical Centre Also known as Dr Saini & Partners

Overall: Good read more about inspection ratings

2a-6 Lynwood Drive, Collier Row, Romford, Essex, RM5 3QL (01708) 208669

Provided and run by:
Lynwood Medical Centre

Important: The provider of this service changed. See new profile

All Inspections

14 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Lynwood Medical Centre on 14 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • Increase the number of identified carers and provide them with appropriate advice and support.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

5 September 2013

During a routine inspection

We spoke to the Patient Participation Group (PPG) and people visiting the surgery on the day of our inspection. People told us they were happy with the service provided by the medical staff at the practice. One person said 'we have found them very helpful'. Another said however 'there does seem to be a delay between hospital letters and the doctors knowing about it'. People told us the GPs were approachable, listened, and they could ask questions if they needed to.

Some people we spoke with on the day of our inspection told us they had been able to make an appointment which suited them on that day. However, the majority of people told us it was difficult firstly to get an appointment and secondly an appointment with a named GP, or nurse. People we spoke with had positive views about the reception staff at the practice. One person said 'they are very good and polite'. All the people we spoke with said that their privacy and dignity were respected.

People's care was planned and delivered in a way that met their individual needs. We looked at four people's records regarding chronic disease planning, care and advice. There was evidence that a plan was discussed with patients and appropriate referrals made.

We found that people were protected from the risk of abuse because the provider had procedures in place for safeguarding vulnerable adults and children and medical staff we spoke with were aware of these procedures. The provider had effective systems in place to assess the risk and to prevent, detect and control the spread of infection. It also had an adequate system dealing with complaints made by people who used the service.