The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Anglian Link

Enterprise Works (U34) 13-14 Bergen Way, 13-14 Bergen Way, North Lynn Industrial Estate, Kings Lynn, Norfolk, PE30 2JG (01553) 277501

Provided and run by:
Anglian Link Ltd

All Inspections

2 August 2013

During a routine inspection

We saw that care and support was altered if the person had requested any changes. One person told us, 'They (the carers) are very flexible in their approach'. They went on to tell us, 'We know exactly who is coming and when'.

Care plans documented personal details, social activity including a daily support plan and support plans. Care plans also included an emergency grab sheet which contained specific information about the person, as well as any medical conditions and known allergies.

We reviewed the Statement of Purpose for Anglian Link as we had been made aware that changes had been made to who the services are provided to. We reviewed the aims and objectives and saw evidence to demonstrate that these were being met.

We were told by the manager satisfaction surveys were sent to people using the service on a quarterly basis. The records we reviewed were very positive, one noted, 'Really good care'.