9 September 2019
During a routine inspection
Kare Plus Wigan & St Helens is a domiciliary care service based in Wigan and provides personal care and support to people in their own homes. The services are operated by Alcedo Orange Limited.
People’s experience of using this service:
Although people told us they were happy with the service they received, we were told communication could be better. This was because people were not always informed by staff if they were going to be late for their care visit.
People told us they received their medicines safely, although the record keeping of when medicines were administered needed to be improved.
People said they felt safe using the service, with staff demonstrating a good understanding about how to protect people from the risk of harm. Staff were recruited safely, with appropriate checks carried out when their employment commenced.
There were enough staff to care for people safely, with staff telling us their weekly rotas were well managed. Accidents and incidents were monitored and any actions taken to prevent future re-occurrence were recorded.
People received the support they needed to eat and drink. People said they felt treated with dignity and respect and staff promoted their independence as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Decision specific mental capacity assessments were completed as necessary.
Complaints were handled appropriately, with responses sent to people if they had been unhappy with the service they received.
Audits and quality assurance systems were in place to monitor the quality of service. We received positive feedback from everybody we spoke with about management and leadership within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 20 September 2018 and this was the first inspection we had undertaken.
Why we inspected:
This was a routine comprehensive inspection and in line with our timescales for newly registered services.
Follow up:
We will continue to monitor information and intelligence we receive about the service to ensure good quality care is provided to people. We will return to re-inspect in line with our inspection timescales for Requires Improvement rated services, however if any information of concern is received, we may inspect sooner.