About the service High Peak Lodge is a residential and nursing home that is registered for younger and older adults, people living with dementia, sensory impairment or a physical disability. It is situated close to Leigh town centre. All the rooms are for single occupancy and have en-suite facilities. High Peak Lodge can accommodate up to 39 people. At the time of the inspection 35 people were living at the home.
People’s experience of using this service and what we found
People spoke positively about the care provided and the caring nature of the staff. People and their relatives told us about noticeable improvements they had seen as a result of the support provided. One person said, “The staff have helped me back on my feet. I couldn't walk when I came here. I'm on a standing frame now taking small steps.” A relative stated, “My [relative’s legs] used to be in a poor condition. Through the continued support of they staff, they now have the legs of a teenager.”
Staff had all received training in safeguarding and knew how to report concerns. The home had consistently followed local authority reporting procedures, to notify them of any incidents or potential abuse. Accidents, incidents and falls had been consistently documented with analysis completed to look for trends and minimise future risks.
Staff spoke positively about the training provided, with completion monitored to ensure their knowledge and skills remained up to date. People and relatives told us the felt the staff were competent and good at their jobs. One person told us, “They are very well trained, they know their stuff.”
People received personalised care which met their needs and wishes. People and/or their relatives had been involved in discussing their care, providing information about life history, likes, dislikes and goals, to ensure staff could support them as individuals. Care plans clearly explained what people wanted and had been reviewed regularly to reflect people’s changing needs.
People enjoyed the food and drinks provided, confirming they were offered choices and received enough throughout the day. We found meal times to be a positive experience, with people receiving support and encouragement in a dignified way and in line with their care plan.
People told us they had enough to do each day to keep them occupied and engaged. The home had a weekly activities programme, facilitated by two coordinators. Along with internal activities, outings had also been planned and attended, to enable people to socialise in the local community.
The home had a range of systems and procedures in place to monitor the quality and effectiveness of the service. Action plans had been completed to promote continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection since the home was re-registered in October 2019 due to a change in the provider.
Why we inspected
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Newly registered services or providers are inspected within 12 months.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.