Archived: Guinness Care at Home Cheshire

People's experience of using this service and what we found

People and their relatives were complimentary about the care and support they received. A person-centred culture was at the centre of the service. People told us their privacy and dignity were always respected and staff supported them to be as independent as possible.

There were enough staff to safely meet people’s needs. The service was developing, and the recruitment of new staff was ongoing. Safer recruitment procedures were followed. The service had listened to feedback from staff and care calls were now planned more effectively. People received their care as expected.

People were usually supported by staff they knew. Risks were assessed, and staff understood the actions they needed to take to keep people safe. People received their medication safely and as prescribed.

The provider was passionate about the training and the wellbeing of staff. Staff received a thorough induction and ongoing training. Care plans were detailed, individualised and up to date. People received appropriate support with their nutrition and health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service would benefit from clarifying with staff the procedures they would follow if people did not have the capacity to consent to their care.

The service was well-led. The management team had a clear vision for the future development of the service. There was a focus on providing person centred and quality care. Staff were well supported, and effective systems were in place to monitor the quality of the service. The provider sought people’s feedback to help develop the service

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14 November 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.