We carried out a review of the data available to us about Here to Care - Saffron Walden on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Here to Care - Saffron Walden, you can give feedback on this service.
Here to care - Saffron Walden is a domiciliary care service and is registered to provide personal care to older people and people with physical care needs in their own home. The service covers the Saffron Walden area and at the time of our inspection was supporting 13 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received care that was person centred and caring from staff who knew them well and with whom they had good relationships. People told us that they would recommend the service.
The registered manager was committed to providing good quality individualised care and lead by example. Staff were provided with guidance on how risks to people’s wellbeing should be managed and the steps that they needed to take to keep people safe.
Staff suitability was checked prior to their employment. Staff received training, support and supervision. Staff performance was monitored to ensure that they were working to the standards required. There were systems in place to provide support out of hours and staff told us that the management of the service were approachable and helpful.
Meals were freshly prepared, and people were supported to eat and drink in line with their care plan and nutritional needs. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Care plans were in place to guide staff and underpin the delivery of personalised care. Relatives told us that the service communicated well with them and escalated issues appropriately. There was a complaints policy in place and people’s concerns were investigated. People told us that they felt comfortable raising concerns.
Systems were in place to audit the quality of care delivered to people and drive improvement. People’s views were key to this process and regular satisfaction surveys on the quality of care were undertaken.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 September 2018 and this was the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.