The Care Quality Commission
  • Doctor
  • Out of hours GP service

SELDOC OOHs Hanover House

Overall: Good read more about inspection ratings

76 Coombe Road, Kingston Upon Thames, KT2 7AZ (020) 8619 1250

Provided and run by:
South East London Doctors Co Operative Limited

Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about SELDOC OOHs Hanover House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about SELDOC OOHs Hanover House, you can give feedback on this service.

27 April and 2 May 2023

During a routine inspection

We carried out an announced comprehensive inspection at SELDOC OOHs Hanover House on Thursday 27 April, and Tuesday 2 May 2023. Parts of the service had previously been inspected as standalone locations prior to the registration of the service a hub and satellite service. This is the first inspection of the service at its current location.

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

  • The service undertook revalidations of instances where the Pathways 111 operating system had indicated that a category three ambulance dispatch was required. The performance of the category three ambulance revalidations at the service was such that in the last six months, only 8% of Pathways validations required an ambulance, with the remainder of patients either closed by the consulting GP with advice or a prescription, or the with the patient being sent to other services. This significant reduced the demand for the ambulance service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services