Archived: Western Bank Dental Care

Each person spoken with as part of our inspection told us that both dentists clearly explained the care and treatment options available to them together with the costs of these. A number of people described the practice staff as, 'friendly' and 'polite.' People told us that their privacy and dignity was taken into consideration by all staff at the practice.

Each person spoken with was positive about the care, treatment and support they received from dentists and other staff within the practice. One person told us, 'this is the best dentist I know, I wouldn't go anywhere else.'

People told us that the practice was always clean. One person told us that the practice was, 'always spotless.' Our observations and our review of records demonstrated that people received care and treatment in a clean environment with measures in place to minimise the risk of infection.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed. We found that there were effective systems to regularly assess and monitor the quality of service that people received.