• Dentist
  • Dentist

The Clinic Dental & Facial Aesthetics

61 Perrymount Road, Haywards Heath, RH16 1DN 07768 697371

Provided and run by:
The Clinic Dental Facial Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Overall inspection

Updated 20 February 2019

We carried out this unannounced inspection on 30 January 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The Clinic Dental Facial is in Haywards Heath, Sussex and provides private treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs. Parking spaces for blue badge holders are available close to the practice which is close to local car parks.

The dental team includes the principal dentist, one associate dentist, one dental hygienist, three dental hygiene therapists, three dental nurses, two trainee dental nurses, two receptionists and a practice manager. The practice has five treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at The Clinic Dental Facial was the principal dentist.

During the inspection we spoke with the one dentist, one dental nurse, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday, Wednesday, Thursday and Friday from 9am to 5.00pm
  • Tuesday from 8am to 5.00pm
  • Alternative Thursdays open until 7.00pm
  • One Saturday a month from 9am to 1.00pm

Our key findings were:

  • The practice appeared clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff were providing preventive care and supporting patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The practice had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported; and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice staff dealt with complaints positively and efficiently.
  • The practice staff had suitable information governance arrangements.