The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Housing & Care 21 - Oldham

Unit 402, Chambers Business Centre, Chapel Road, Oldham, Lancashire, OL8 4QQ 0370 192 4000

Provided and run by:
Housing 21

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

19, 26 September 2013

During a routine inspection

During this inspection we visited the service's office and spoke with senior staff. Following our visit we spoke on the telephone to three people who used the service, three relatives of people using the service and three care workers. All spoke positively about the service they either provided or received.

People were treated with respect and had their dignity maintained. Comments from people using the service included "they don't rush you and they are very courteous", "[staff are] very polite" and 'they are nice girls'.

Each person's care needs were recorded in a care plan which was updated when necessary. People receiving care and support and, where appropriate, their relatives, could contribute to discussions about the best ways for identified needs to be met.

The service had a safeguarding policy in place which was understood by staff. All the people using the service who we spoke with told us they felt safe with the people visiting them. Comments included "I have a laugh with them" and "I have nothing bad to say [about the staff]".

Staff were subject to appropriate vetting during recruitment. This helped to minimise the risk of employing unsuitable staff.

There were a variety of quality audit systems in place to assist in identifying any areas of the service which could be improved.