- GP practice
Archived: Cherry Hinton & Brookfields Medical Practice Also known as Dr Hickling & Partners
Important:
The provider of this service changed. See new profile
All Inspections
13 June 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out a desk based review for Cherry Hinton & Brookfields Medical Practice
on 13 June 2016. This was to follow up on actions we asked the provider to take after our announced comprehensive inspection on 10 March 2016. During the inspection in March 2016, we identified that the provider had to make improvements to the systems in place to ensure medical equipment was in date. The provider wrote to tell us about the actions they had implemented in order to comply with Regulation 12: safe care and treatment.
We found the practice had made improvements and put systems in place to ensure medical equipment was in date.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
10 March 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Cherry Hinton & Brookfields Medical Practice on 10 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were generally treated with compassion, dignity and respect, and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- The practice had good facilities and was equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management.
- The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
The areas where the provider must make improvement are;
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Ensure a robust system is in place to ensure medical equipment is in date.
The areas where the provider should make improvement are:
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Ensure that actions required from infection control audits are recorded and the actions required are undertaken and reviewed.
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Ensure patients waiting for their appointments in all areas of the main and branch surgeries can be clearly seen by reception staff to ensure patients whose health might deteriorate are not overlooked by staff.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
14 November 2013
During a routine inspection
During our visit we spoke with eight people who were waiting for their appointments to see either a GP, or a nurse. They all told us they had been treated with courtesy and politeness at all times. They each expressed an appreciation of the friendly approach of the doctors and nurses. One person said, "The doctor is very easy to talk to and is always cheerful. It is re-assuring to speak to them".
People had received care and treatment that was well planned and had included and considered other aspects of their lives that impacted upon their wellbeing.
Children and vulnerable adults were assured of being kept safe by the policies and training that staff had received.
Although the practice did not dispense medicines, we assessed that the medicines used by the practice were being carefully and safely managed.
The premises were well maintained, comfortable and appeared clean. Overall, the premises were a safe and suitable environment for people and for staff to work in.