The Care Quality Commission
  • Doctor
  • GP practice

Lowfield Medical Centre Also known as Lowfield Medical Centre

Overall: Good read more about inspection ratings

65-67 Lowfield Street, Dartford, Kent, DA1 1HP (01322) 224550

Provided and run by:
Lowfield Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Lowfield Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Lowfield Medical Centre, you can give feedback on this service.

12 September 2019

During an annual regulatory review

We reviewed the information available to us about Lowfield Medical Centre on 12 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Lawrence and partners on 10 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Emergency medicine was checked regularly, however, the hypodermic needles in the emergency kit were out of date. These were replaced during the inspection and included in the list of checks to be carried out.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns, however, verbal complaints were not recorded at the practice.
  • Patients said there were appointments available, but that getting through to the practice on the telephone could be difficult. There was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review how patients access appointments by telephone.
  • Review the process to record verbal complaints.
  • Continue to build their Carers register and to increase awareness of support available wherever possible.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice