The Care Quality Commission
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  • GP practice

Archived: West Bar Surgery

Overall: Good read more about inspection ratings

South Bar House, 6 Oxford Road, Banbury, Oxfordshire, OX16 9AD (01295) 256261

Provided and run by:
West Bar Surgery

Important: The provider of this service changed. See new profile

All Inspections

24 February 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

Our previous comprehensive inspection at West Bar Surgery in Banbury, Oxfordshire on 27 July 2016 found breaches of regulations relating to the provision of caring and responsive services. The overall rating for the practice was requires improvement. Specifically, we found the practice to require improvement for the provision of caring and responsive services. The practice was rated good for providing safe, effective and well-led services. The concerns which led to these ratings applied to everyone using the practice and we rated all population groups as requires improvement. The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for West Bar Surgery on our website at www.cqc.org.uk.

This inspection was an announced follow up inspection carried out on 24 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations (Regulation 17: Good Governance) that we identified in our previous inspection on 27 July 2016. This report covers our findings in relation to those requirements and improvements made since our last inspection.

We found the practice had made improvements since our last inspection. At our inspection on the 24 February 2017 we found the practice was meeting the regulations that had previously been breached. We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services. Overall the practice is now rated as good. All six population groups have also been re-rated following these improvements and are also rated as good.

Specifically the practice had:

  • Effectively assessed, monitored and improved the quality of the services provided. Patient feedback from various sources showed significant improvement in terms of the quality of care received and access to care.
  • Implemented an action plan with 26 specific, measurable and timely actions with a view to improve patient satisfaction. Actions included a review of ‘demand and capacity’ resulting in additional employment and deployment of staff members.
  • Completed an in-house patient satisfaction survey, which saw significant improvement in terms of patient satisfaction.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

27 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at West Bar Surgery in Banbury, Oxfordshire on 27 July 2016. Overall the practice is rated as requires improvement.

Specifically, we found the practice to require improvement for the provision of caring and responsive services. West Bar Surgery was rated as good for providing safe, effective and well-led services.

The concerns which led to these ratings apply to all population groups using the practice.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Feedback from patients relating to quality of care was below local and national averages and feedback about access to appointments was poor.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
  • The practice had good modern facilities and was well equipped to treat patients and meet their needs.
  • The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
  • The practice had a clear vision which had quality and safety as its top priority. The strategy to deliver this vision was regularly reviewed and discussed with staff.
  • High standards were promoted and owned by all practice staff with evidence of team working across all roles.

There was an area of practice where the provider needs to make improvements. Importantly, the provider must:

  • Ensure that the practice engages with patients whilst reviewing the outcomes of the July 2016 national GP patient survey to determine appropriate action with a view to improving the patient experience.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice