Marie Curie Hospice and Community Services Midlands Region

Updated 3 July 2025

Marie Curie Hospice and Community Services Midlands Region is a registered charity for the delivery of care and treatment for people across the West Midlands who are affected by life-limiting conditions. Care and support is provided to people by a range of health and social care professionals and volunteers. This is provided through a 12-bed in-patient unit and support in people’s own homes. The role of the service is to provide specialist palliative and end of life care and support for adults with advanced and progressive disease that may limit life expectancy.

Staff include a team of doctors, nurses, including specialist nurses, health care assistants, allied health professionals, pharmacists including specialist palliative care social workers, counsellors, spiritual care leads, occupational therapists and physiotherapists. Qualified nurses and health care assistants deliver care on site 24 hours a day.

This was an unannounced assessment, which meant the provider was not told an assessment was going to be taking place beforehand. During this assessment we looked at quality statements across all 5 key questions. As we assessed quality statements at this visit the current rating reflects the findings from this assessment.

The onsite assessment was undertaken on the 17 July 2025. One CQC inspector and a specialist advisor were onsite and were supported by an operational manager offsite. The onsite visit was followed by staff and manager interviews and review of information requested by CQC and sent to us by the hospice. We spoke with 18 members of staff (including managers, nurses, nursing assistants, therapists, a pharmacist, administrative staff and the medical director. We spoke with 3 patients, 5 relatives and carers and reviewed 4 sets of patient notes.

Updated 3 July 2025

We spoke with 3 patients and 5 family members and reviewed 4 patient care and treatment records. Patients felt safe and well supported on the ward and in the community. Staff treated them and their families with kindness, compassion, dignity, and respect. They were always helpful and approachable. Staff were always visible and available, with people in the community having access to quick efficient care and treatment whenever they needed it.

People and family or carers we spoke with were all positive about the staff treating them with warmth and providing effective care and treatment. They said staff responded quickly to their needs, including in the community where they received a prompt call back when they contacted the hospice due to a change in their circumstances.

People we spoke with said they had not needed to raise concerns but knew how to and felt these would be listened to should they need to.