19 March 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Brook Medical Centre.
The practice achieved an overall rating of good. This was based on our rating of all of the five domains. Each of the six population groups we looked at achieved the same good rating.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a leadership structure and staff felt supported by management.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should:
- Review the vinyl flooring in the treatment room and ensure it meets current infection control requirements
- Assess the carpeted areas in patient consultation rooms so the risk of fluid spillage is minimised
- Ensure recruitment arrangements include all necessary employment checks for all staff
- Ensure systems are in place to confirm medicines are being checked and managed appropriately
- Review and formalise appraisal arrangements for all staff
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice