30 November 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bradford Road Medical Centre on 30 November 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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There was an open and transparent approach to safety and an effective system for reporting and recording significant events. Lessons were shared to make sure action was taken to improve safety in the practice.
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Staff had the skills, knowledge and experience to deliver effective care and treatment.
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The practice conducted clinical audits which demonstrated quality improvements for patients and was involved in research studies.
- Risks to patients were assessed and well managed.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Improvements were made to the quality of care as a result of complaints and concerns.
- The practice was actively engaged in merging with two local practices. Throughout the process the partners had engaged with the local community to address any issues or concerns and involve the community.
- The practice management team were encouraging the staff groups to share best practice ideas across the three merging practices and build good communication and working relationships in advance of the merger.
- The provider was aware of and complied with the requirements of the duty of candour.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice