• Doctor
  • GP practice

The Village Medical Centre

Overall: Good read more about inspection ratings

27 Grove Road, Wallasey, Merseyside, CH45 3HE (0151) 691 1112

Provided and run by:
The Village Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Village Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Village Medical Centre, you can give feedback on this service.

5 July 2019

During an annual regulatory review

We reviewed the information available to us about The Village Medical Centre on 5 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Village Medical Centre on 8 December 2015 and at this time the practice was rated overall as good. However breaches of a legal requirement were also found. After the comprehensive inspection the practice wrote to us and told us that they would take action to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:

Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2010, Safe care and treatment.

On 13 April 2016 we carried out a focused review of this service under section 60 of the Health and Social care Act 2008 as part of our regulatory functions. The review was carried out to check whether the provider had completed the improvements needed and identified during the comprehensive review on 8 December 2015. This report only covers our findings in relation to those requirements. The report from our last comprehensive inspection can be read by selecting the ‘all reports’ link for The Village Medical Centre on our website at cqc.org.uk

The findings of this review were as follows:

  • The practice had addressed the issues identified during the previous inspection.

  • Effective systems were now in place to ensure accurate recording of medicine fridge temperatures and to ensure the correct procedures were followed if the temperatures fall outside of the required range for temperature sensitive medicines.

  • Staff had received training in safe storage of temperature sensitive medicines.

  • Effective systems were now in place to monitor the fridge recordings to ensure medicines were stored safely.

  • Other recommended actions had been taken to improve care and services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

8 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Village Medical Centre on 8 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
  • Risks to patients were assessed and managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients were treated with care, compassion, dignity and respect and they were involved in their care and decisions about their treatment. They were not rushed at appointments and full explanations of their treatment were given. They valued their practice and felt confident with the skills and abilities of staff.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. For example refurbishment of the waiting area and a dementia awareness event.
  • Information about services and how to complain was available.
  • Patients said they sometimes had difficulty getting through to the practice by phone and that it was not always easy to make an appointment with a preferred GP. Routine and urgent appointments were readily available.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

There was an area where the provider must improve, this was to:

  • Ensure accurate recording of medicine fridge temperatures and ensure the correct procedures are followed if the temperatures fall outside of the required range for temperature sensitive medicines.

There were areas where the provider could make improvements and they should:

  • Implement patient specific directives (PSDs) for administration of medicines by non-registered nurses.

  • Implement a Legionella action plan to ensure water supplies are monitored and safe.

  • Make the business continuity plan easily accessible to all staff.

  • Implement a system to record actions taken when national patient safety and other relevant alerts and guidance are followed.

  • Appoint a suitably experienced and qualified infection control lead.

  • Hold a stock of children’s defibrillator pads.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice