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Archived: The Delamere Practice

Overall: Good read more about inspection ratings

Eagle Bridge Health And Well Being Centre, Dunwoody Way, Crewe, Cheshire, CW1 3AW (01270) 275259

Provided and run by:
The Delamere Practice

All Inspections

16 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Delamere Medical Centre on16 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events and untoward incidents.
  • Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses.

  • Risks to patients were assessed and well managed including the risks of infection and medication.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • Patients were treated with care, compassion, dignity and respect and they were involved in their care and decisions about their treatment. They had plenty of time at appointments and full explanations of their treatment were given. They valued their practice and felt confident with the skills and abilities of staff.

  • We observed a strong patient-centred culture from a personal and family orientated practice.

  • The practice proactively sought feedback from staff and patients, which it acted on.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with routine and urgent appointments available the same day.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider Should:

  • Improve documentation around learnings from analysis of complaints and significant events

  • Improve staff recruitment protocols around risk and medical assessments

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice