The Care Quality Commission
  • Doctor
  • GP practice

Waterfield House Practice

Overall: Good read more about inspection ratings

186 Henwood Green Road, Pembury, Tunbridge Wells, Kent, TN2 4LR (01892) 825488

Provided and run by:
Waterfield House Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Waterfield House Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Waterfield House Practice, you can give feedback on this service.

24 August 2019

During an annual regulatory review

We reviewed the information available to us about Waterfield House Practice on 24 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 March 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Waterfield House Practice on 21 June 2016. The overall rating for the practice was good. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Waterfield House Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 29 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 21 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Since our inspection in June 2016 the practice had revised the processes for the prevention and control of infection, to include annual infection control audits.

  • The practice had reviewed the processes for assessing the risk of legionella, as well as the risks associated with fire safety.

  • Personnel files were up to date with copies of the routine checking of registration with the appropriate professional body for nurses.
  • Systems to routinely check the equipment and medicines used in emergencies had been implemented to ensure they were safe for use and fit for purpose.
  • Staff appraisals were being routinely conducted and recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

21 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Waterfield House Practice on 21 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Although risks to patients who used services were not always assessed, the systems and processes to address these risks had been implemented well enough to ensure patients were kept safe.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Ensure that systems, processes and practices keep patients safe in relation to infection control and prevention.

  • Ensure that procedures for monitoring and managing risks to patient and staff safety include the routine checking of fire and legionella risk assessments.

  • Ensure that systems to routinely check the equipment and medicines used in emergencies are safe. In order to ensure they are within their expiry dates and fit for purpose.

The areas where the provider should make improvement are:

  • Continue to ensure that recruitment checks undertaken include the routine checking of registration with the appropriate professional body for nurses.
  • Continue to ensure that staff appraisals are routinely conducted and recorded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice