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Inspection carried out on 19/08/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at West Moors Group Practice on 19 August 2015.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles.
  • Risks to patients were assessed and well managed.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements. Importantly the provider should:

  • Ensure calibration of medical equipment in all GP’s bags and include these in the schedule of medical equipment calibration

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 28 May 2014

During a routine inspection

West Moors Group Practice operates from two locations,Three Legged Cross and West Moors,Ferndown.We inspected the practice at West Moors, 175 Station Road,

West Moors,

Ferndown,

BH22 0HX. This practice is registered to provide the following regulated activities to approximately 5300 patients: Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.

We spoke with the registered manager, the practice manager, practice nurses, staff, patients and their relatives.

Patients we spoke withtold us they could get an appointment when needed, the staff were helpful and they were offered appropriate health checks.

We found the practice provided a service that met patients needs. There were arrangements in place to ensure patients could either see or speak to aGP when needed. The practice operated an effective dutyGP service which improved the quality of treatment patients received.

Patients were seen in a clean and safe environment, but we found that parts of the premises, including the toilet,were difficult to access for wheelchair users.

We found the staff worked very well as a team and supported each other.

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone.