The Care Quality Commission
  • Doctor
  • GP practice

The Rise Group Practice

Overall: Good read more about inspection ratings

Hornsey Rise Health Centre, Hornsey Rise, London, N19 3YU (020) 3316 8710

Provided and run by:
The Rise Group Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Rise Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Rise Group Practice, you can give feedback on this service.

6 May 2021

During an inspection looking at part of the service

We previously carried out an inspection on 13 January 2020, and we rated the practice as good overall and good in all domains except for safe which we rated as requires improvement. As a result, we served a requirement notice on the provider.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Rise Group Practice on our website at www.cqc.org.uk

On 6 May 2021, we carried out an announced focused inspection at The Rise Group Practice to follow up on the requirement notice. At this inspection we were satisfied that all previous issues identified had now been appropriately addressed and we re-rated the safe domain as good. Please see evidence table for full details.

Why we carried out this inspection

This inspection was a focused inspection to follow up on the issues identified from our previous inspection.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Requesting evidence from the provider.
  • A short site visit.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated the safe domain as good because we found:

  • The practice now has an effective legionella risk assessment in place, with evidence of monthly water checks seen and satisfactory readings given.
  • The practice now has adequate health and safety risk assessments, including a fire risk assessment. Actions have been identified and an action plan is in place to address concerns raised.
  • All staff are now up to date with training and there was appropriate evidence of pre-employment checks including those from the Disclosure and Baring Service DBS).
  • Evidence was seen to demonstrate improvements in the uptake of childhood immunisations, cervical screening and improving performance in diabetes.
  • The practice was regularly reviewing practice policies.
  • Easy read and pictorial healthcare guidance was made available to patients with learning disabilities.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

13 January 2020

During a routine inspection

We carried out an announced comprehensive inspection at the Rise Group Practice (the practice) on 13 January 2020 as part of our inspection programme, following our annual review of the information available to us. The service had last been inspected in March 2016, when we had rated it Good for all key questions and population groups. Our previous inspection report can be found by going to https://www.cqc.org.uk/location/1-569174475 and selecting the Reports tab.

At this inspection we have rated the provider as Good overall and in respect of the key questions Effective, Caring, Responsive and Well-led and for the six population groups. We have rated it as Requires improvement for providing Safe services.

We based our judgement of the quality of care at this service on a combination of

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice had systems and processes to keep people safeguarded from abuse. However, there was insufficient evidence that other safety aspects including fire and legionella risk assessments and training for staff were effectively monitored or provided.
  • Published Quality and Outcomes Framework (QOF) data showed the practice’s overall clinical performance had improved in comparison with the two previous years’ results.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the practice must make improvements are:

  • Ensure that care and treatment is provided in a safe way.

The areas where the provider should make improvements are

  • Continue with efforts to improve the uptake of cervical screening and childhood immunisation rates, and elements of care provided to patients with diabetes, and implement action to bring about and sustain improvement.
  • Continue with the regular review of policies and protocols, for example relating to repeat prescribing, safety alerts and clinical guidance to ensure effective governance.
  • Assess the risk of there being one defibrillator shared between the various services operating at the premises.
  • Review the arrangements for providing easy read and pictorial healthcare guidance materials for patient with learning disabilities.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

31 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Rise Group Practice on 31 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • All patients over the age of 75 received a care plan.
  • Information about services and how to complain was available and easy to understand.
  • Patients we spoke with on the day said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The results of the GP Patient survey were lower than the Clinical Commissioning Group (CCG) and national averages.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Carry out portable electrical equipment testing.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice