Dr Law & Partners

Updated 17 December 2018

Dr Law and Partners’ practice provides primary medical services to patients living in Burton-on-Trent, Staffordshire. The practice is a two-storey purpose-built town practice. The practice has its own patient car park with easy access for patients with disabilities. The practice building is owned jointly by some of the partners. The practice hosts attached staff including district nurses, health visitors and midwives all of whom provide clinics within the practice.

There is a team of six GP partners, three salaried GPs (one currently on maternity leave) and a GP Registrar. Other clinical staff include a senior practice nurse, five practice nurses and a health care assistant. The clinical team are supported by a practice manager, assistant practice manager, receptionists and administrative staff including IT leads, note summariser and an apprentice. The practice provides care and treatment for approximately 11,056 patients. There are female and male GPs at the practice to provide patients with a choice of who to see. The practice provides an anticoagulation clinic for patients who are on blood thinning medicine and need to have their blood monitored on a regular basis. The practice is a training practice for GP Registrars (a fully qualified doctor who is training to become a GP).

Opening hours are 8am until 6pm Monday to Friday. From the hours of 8am and 8.30am, a telephone message advises patients to call the surgery’s mobile number in the event of an emergency. The practice is closed every Thursday lunchtime between 12.30pm and 1.30pm for staff training, and one half day each month from 2pm. The practice has opted out of providing an out of hours care provision. Out of hours care is provided by Staffordshire Doctors Urgent Care Limited. Between the hours of 6pm and 8am, patients are advised to call NHS 111.

Further information about the practice can be found at: www.wetmoreroadsurgery.co.uk

Updated 17 December 2018

Th is practice is rated as Good overall. (Previous rating 2014 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Law & Partners on 31 October 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The practice understood the needs of its population and tailored services in response to those needs. There was evidence of a number of projects and services the practice had been involved with to ensure patients’ needs were met.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The appointment system had changed to a Care Navigation system in which reception staff had been in receipt of appropriate training.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

There were areas of outstanding practice:

• The practice had developed a number of bespoke protocols and ‘intelligent’ templates on the electronic record system which included automated prompt messages for care plans, referral forms and links to information support packs/guidance and local services, so that GPs were able to ensure patients received standardised, up to date and timely care and treatment at the point of need.
• The practice identified the need for additional primary care input into local care homes to improve outcomes for older people with urinary tract infections. As part of this project, the practice provided training to care home managers and staff on their ‘urinary tract infection pathway’ which strengthened systems and ensured older people received effective care and treatment. This was being considered as potentially being rolled out CCG wide.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018

Updated 17 December 2018