18 Sep to 18 Sep 2019
During an inspection looking at part of the service
This practice is rated as Good overall. (Previous inspection October 2015 – Good)
The key questions are rated as:
Are services effective? Good
Are services caring? Good
Are services well-led? Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced focused inspection at North Petherton Surgery on 18 September 2019. We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a change to the quality of care provided since the last inspection.
This inspection focused on the following key questions: Effective, caring and well-led.
Because of the assurance received from our review of information we carried forward the ratings for the following key questions: Safe and responsive.
We based our judgement of the quality of care at this service on a combination of:
• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- The practice encouraged involvement in care and treatment decision making. For example, through treatment escalation plans and identification of carers.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- National and local patient surveys were in line with or above national averages with patients responding positively to their experience at the practice.
The area where the provider should make improvements:
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Take action to improve cervical screening uptake rates.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care