We carried out a review of the data available to us about The Bounces Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Bounces Road Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at The Bounces Road Surgery on 29 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The area where the provider should make improvement is:
To review feedback received from the national GP patient survey to identify how patient satisfaction could be improved.
Chief Inspector of General Practice
The Bounces Road Surgery is a small surgery consisting of two GP’s, a trainee GP, practice nurse, practice manager and reception staff. The practice is located within the London Borough of Enfield and has a patient list size of 4800.
We carried out an announced inspection on 2 June 2013. As part of the inspection we spoke with patients awaiting their appointment and staff throughout the day. We also received feedback through Care Quality Commission (CQC) feedback cards which were available for patients to complete prior to the visit.
We inspected the following CQC regulated activities, diagnostic and screening procedures, family planning, surgical procedures and treatment of disease and disorder or injury.
We spoke with patients awaiting their appointments who told us that they were pleased with the service that they received from the practice and that staff were kind and considerate.
The practice was safe and had procedures in place to identify and learn from significant events. Medicines were managed in a safe way and arrangements were in place to respond to emergencies. Although we found that the practice needed to ensure that all equipment had been appropriately checked and all cleaning audits carried out
The practice had some systems in place to monitor the quality of care provided through the monmitoring of National Institute for Health and Care Excellence (NICE) guidelines and Quality and Outcome Framework (QOF) data. Staff told us they had received training and appraisals but they were unable to provide records of this.
A chaperone policy was in place but patients had not been made aware of it and some patients told us they had difficulty getting through on the phone to make an appointment.
The practice had a transparent culture which enabled good team working. Systems were in place to receive patient feedback to monitor performance. There was an active Patient Participation Group (PPG).
The practice was able to meet the needs of the different population groups who accessed the service.