28 April 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Pattara and Dr Raja on 28 April 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. Where staff needed to refer to other professionals this was completed in a timely manner.
- Patients spoken with said they were treated with compassion, dignity and respect. They told us they were involved in their care and decisions about their treatment.
- Results from the national GP patient survey published in January 2016 showed patients had a high level of satisfaction with the practice.
- Information about services and how to complain was available, clearly displayed and easy to understand. No written or verbal complaints had been made in the last 12 months.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day and routine within a few days.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff were well supported by management. A new practice manager was in post and there was a programme of improvements being implemented. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
- Ensure ensure all new medicines dispensing staff receive supervision in line with guidelines set out in the Dispensary Services Quality Scheme regarding trainee dispensers.
- Undertake infection control audits.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice