Updated 28 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out this inspection.
Service and service type:
The service is a home care agency. It provides personal care to people living in their own home.
CQC only inspects the personal care service received by people, that is help with tasks related to personal hygiene and eating.
The service had a manager registered with CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service four days’ notice of the inspection visit because it is a small service. We needed to be sure the provider and registered manager would be available to speak with us.
Inspection activity started on 16 May 2019 and ended on 17 May 2019. We spoke with a family member by phone on 16 May. On 17 May we visited the provider’s office and one person in their home.
What we did:
We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return. This information helps support our inspections. We reviewed this information before the inspection.
During the inspection we observed the care and support of one person and spoke with family members of both people. We spoke with the provider, registered manager and two members of staff. We reviewed records about the care and support of both people, recruitment records for two members of staff, and other records related to the running of the service.