The Care Quality Commission
  • Doctor
  • GP practice

Derwent Valley Medical Practice

Overall: Good read more about inspection ratings

20 St Marks Road, Chaddesden, Derby, Derbyshire, DE21 6AT (01332) 224588

Provided and run by:
Derwent Valley Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Derwent Valley Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Derwent Valley Medical Practice, you can give feedback on this service.

2 October 2019

During an annual regulatory review

We reviewed the information available to us about Derwent Valley Medical Practice on 2 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

6 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Derwent Valley Medical Practice on 6 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Learning outcomes were shared with staff.
  • Risks to patients were assessed and generally well managed. Health and safety precautions had been taken which included checking that equipment was fully working and safe to use and infection prevention and control measures were in place.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Comment cards we received from patients showed that they felt they were treated with compassion, dignity and respect.
  • Patient feedback from surveys undertaken was mixed. Patients had confidence and trust in the last GP they saw but satisfaction rates for patients getting to see their preferred GP were low. The practice was taking positive action to address all patient feedback received.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • The practice should continue in its efforts to improve the patient care experience in relation to access arrangements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

During a check to make sure that the improvements required had been made

We carried out this review to follow up on one area of non compliance from our previous visit. We did not visit the service as part of this review or speak with patients or staff. However, we reviewed the action plan the provider sent us, detailing how they were going to address these issues.

The provider told us systems had been put in place to ensure the appropriate recruitment checks were in place before staff began work. They also told us a system had been introduced to check that GPs and nurses remained registered with their registration authority.

11 September 2013

During a routine inspection

We spoke with three patients, a representative of the Patient Participation Group, two GPs, two practice nurses, two reception staff and the practice manager during our inspection.

Patients told us they felt involved in their care and were able to ask questions. They said treatment options were discussed with them, and any new medication was fully explained. One patient told us 'The GP prescribed tablets for my condition, and I have been seen every month to make sure the tablets are working.' Another patient said 'The GPs always listen and explain things.'

The provider worked in co-operation with other providers. We saw systems were in place to share information with out of hours services, as well as community nursing staff.

There were systems in place to reduce the risk and spread of infection. There was guidance for staff to follow, and training had been provided. The provider had carried out an infection control audit, and addressed any identified issues.

Patients could access the building easily, and all services were located on the ground floor. Risk assessments had been completed and improvements made.

A recruitment and selection process was in place although new staff began work before the appropriate checks were in place.

Patients were asked their views about the service provided and these were acted upon. As patients had said it was sometime difficult to get an appointment, two additional GPs had been employed at the practice.