Archived: Dr Peter Swinhoe Also known as The Hollies Medical Centre

Patient electronic records were available to staff in all consulting and treatment rooms. This meant staff had as much information as possible to assess people's needs and provide appropriate care.

Staff were knowledgeable about how they would identify abuse and described appropriate actions they would take if they had any concerns.

The manager and new member of staff confirmed that a period of induction had been arranged to support them in the first few weeks of working at the practice. This included time to read the practice's policies and procedures and time spent with the member of staff whom they were replacing.

We saw records were kept of any adverse events, accidents or incidents including actions taken. The manager and GPs described the audits/reports which the practice completed following any significant event, for example audits of patients records and how information is shared with other services.