The Care Quality Commission
  • Doctor
  • GP practice

Linkway Medical Practice

Overall: Good read more about inspection ratings

Lyng Centre For Health & Social Care, Frank Fisher Way, West Bromwich, West Midlands, B70 7AW (0121) 553 4000

Provided and run by:
Linkway Medical Practice

All Inspections

7 September 2019

During an annual regulatory review

We reviewed the information available to us about Linkway Medical Practice on 7 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

3 October, 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Linkway Medical Practice on 3 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Staff understood their responsibilities to raise concerns and to report incidents and near misses. The practice had a formal system in place for the ongoing monitoring of significant events, incidents and accidents.
  • Arrangements were in place to ensure that risks to staff and patients were assessed and managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • The practice had completed some clinical and administrative audits but there was no programme of internal audits in place to monitor quality and make improvements.
  • The practice invested in staff development and training.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by the management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

There were areas of practice where the provider should make improvements:

  • Ensure all patients on repeat medications receive regular reviews.
  • Improve the signage offering a chaperone service to patients.
  • Implement a programme of internal audits that monitor safety and drives improvement within the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice