Perfect Eyes Ltd.

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Perfect Eyes Ltd. This was part of our inspection programme as Perfect Eyes Ltd had not been previously inspected.

Perfect Eyes Ltd, located at 121 Harley Street, is an independent healthcare provider of ophthalmic services.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Perfect Eyes Ltd provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The sole medical practitioner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had clear systems and processes to keep people safe. This included systems in respect of recruitment, infection prevention and control, medicine management, safety alerts and significant events.
• Risks to patients and staff were assessed, monitored and managed to mitigate risk.
• The sole medical practitioner had systems in place to ensure the service was up to date with current evidence-based practice.
• The service was actively involved in quality improvement activity. This included audits for prescription medication, health and safety, consent and patient satisfaction.
• Staff members had the skills, knowledge and experience to carry out their roles.
• We saw evidence of staff working alongside other organisations to deliver effective care and treatment.
• Patients were treated with dignity and respect. Feedback from patient reviews reported that staff were kind, caring and attentive.
• The service was tailored to meet the needs of individual patients and patient concerns were responded to appropriately to improve quality of care.
• The leadership, governance and culture at the service was used to drive and improve the personalised patient focused level of care the service provides.
• There was compassionate and inclusive leadership at all levels, with staff reporting leaders were visible and approachable.
• The service involved patients to support high-quality sustainable services.
• We saw evidence of systems and processes for learning, continuous improvement and innovation.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services