The Care Quality Commission
  • Doctor
  • GP practice

Market Street Medical Practice

Overall: Good read more about inspection ratings

76 Market Street, Droylsden, Manchester, Greater Manchester, M43 6DE (0161) 371 6188

Provided and run by:
Market Street Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Market Street Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Market Street Medical Practice, you can give feedback on this service.

09 December 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Market Street Medical Practice on 9 December 2021. This inspection was focused on the management of access to appointments.

Overall, the practice remains rated as Good. We did not rate the responsive key question at this inspection.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Market Street Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was undertaken in response to data we reviewed which suggested potential issues with access to appointments.

How we carried out the inspection

The inspection was led by a CQC lead inspector who spoke with staff on site. The inspection included a site visit.

Interviews were carried out with the practice manager and a lead GP as part of the inspection.

We found that:

  • People were able to access appointments in a timely way.
  • The practice offered a range of appointment types, including face to face, telephone and online consultations.
  • There were systems in place to support people who face communication barriers to access treatment.
  • There were systems in place to monitor access to appointments and make improvements.

We noted outstanding features including the introduction of a GP assistant role. The GP assistant worked alongside GPs, sitting in on consultations where appropriate to support patients and enable them to coordinate any follow up appointments, chase referrals and be a point of contact should patients have any queries. Initial analysis of the role showed positive impact for patients, but also freed up GP time to see more patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

19 June 2018

During a routine inspection

This practice is rated as Good overall. (Previous rating May 2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Market Street Medical Practice on 19 June 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

The practice initiated an E-consultations system in April 2017 for patients which was accessed securely via the practice website in which patients could start a consultation with a GP 24 hours a day seven days a week and get a response within 48 hours. Initial evaluations from both the practice and patients were positive and provided flexibility for both patients and clinicians. They had seen the number of e-consultation requests being processed increasing month on month. We noted from data provided by the practice for example in May 2018, 26 consultations were carried out, saving approximately 15 face to face consultations. Feedback from patients who used the service was positive, all stated they were very satisfied with the service and they would recommend to friends and family.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

9 April 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Market Street Medical Practice on 9 April 2015 2015.

Overall the practice is rated as good.

Specifically, we found the practice to be good for providing, safe, effective, caring, and well led services.

It was also good for providing services for the populations groups we rate.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and managed.
  • Patients’ needs were assessed and care was planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients said they could make an appointment with a named GP, with urgent appointments available the same day.
  • The practice was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • A programme of more frequent clinical audits should be developed to demonstrate positive outcomes for patients.
  • Pre-employment checks should be in place before staff are employed.
  • NICE best clinical guidance should be followed, for example, the review of warfarin.
  • A planned programme of staff appraisals should be developed for clinical and non clinical staff.
  • All staff clinical and non clinical should complete updated training in safeguarding children and adult protection appropriate to their role within the practice.
  • All staff clinical and non clinical should complete training in infection control and basic life support.
  • The practice should develop a medicines cold chain policy.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice