Archived: King Street Surgery Also known as Dr Turnbull and Partners

Updated 17 March 2017

King Street Surgery is registered with the Care Quality Commission (CQC) as a partnership provider and delivers a full range of family medical services. The practice holds a General Medical Services (GMS) contract with NHS England. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities. At the time of the inspection in May 2016, King Street Surgery was providing care to approximately 8,868 patients.

The main surgery is located at King Street, which is in the middle of the city of Hereford. There is also a branch site, Bobblestock Surgery, which is situated on the northern outskirts of the city. On the day of the inspection, the team was based at the Bobblestock Surgery, because this was the designated ‘duty’ surgery for the day. The main surgery was also visited on the day of the inspection.

There are five GP partners (three male, two female). There is also a salaried GP (male). The GPs are supported by a practice manager, four practice nurses, one of whom is a Nurse Practitioner and Nurse Prescriber, three Health Care Assistants, and administrative and reception staff.

It is a teaching practice and there are currently three trainee GPs working at the practice. A trainee GP is a qualified doctor who is training to become a GP through a period of working and training in a practice. One of the trainee GPs was on maternity leave at the time of our visit.

The practice operates a ‘duty’ surgery system whereby either the main surgery or the branch surgery is open from 8am to 6pm with a duty GP and Nurse Practitioner. GP appointments are available at both sites every week day and nurse appointments are available at both sites from Tuesday to Friday. The non-duty surgery is open from 8am to 12 noon and from 1pm to 4pm (when closed, phone calls go through to the other surgery). A late evening surgery is provided on Fridays between 6.30pm and 8.30pm (pre-bookable appointments only).

Appointments are also available via Taurus Healthcare between 6pm and 8pm from Monday to Friday and from 8am to 8pm at weekends and on bank holidays. These appointments can be booked through reception or by contacting 111 when the surgery is closed. The remaining out of hours cover during the night is provided by Primecare.

Treatment and consulting rooms are located on the ground floor at both the main surgery and the branch surgery, so there is easy access to both. Wheelchairs are available at both surgeries for any patient who has mobility problems. Ample car parking is available adjacent to the branch surgery at Bobblestock; limited car parking is available at King Street, although there are public car parks nearby.

Updated 17 March 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at King Street Surgery on 11 May 2016. As a result of our inspection the practice was rated as good overall but required improvement for providing safe services. The report from our last comprehensive inspection can be found by selecting the ‘all reports’ link for King Street Surgery on our website at www.cqc.org.uk.

This inspection was a desk based focused inspection carried out on 1 February 2017 to confirm that the practice had carried out their plan to meet the regulatory requirements in relation to the breach in regulations that we identified in our previous inspection on 11 May 2016. This report only covers our findings in relation to that requirement.

Overall the practice is rated as good.

Following our inspection on 11 May 2016, the practice was told that they must:

• Assess the need for emergency medicines in line with the risks associated with the range of procedures carried out at the practice.

We found that on 1 February 2017 the practice had rectified the issue.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 17 March 2017

Following our comprehensive inspection on 11 May 2016 we rated the practice as good for the population group of people with long term conditions. We did not review any evidence during our desk based focused inspection to alter this rating. 

Updated 17 March 2017

Following our comprehensive inspection on 11 May 2016 we rated the practice as good for the population group of families, children and young people. We did not review any evidence during our desk based focused inspection to alter this rating. 

Updated 17 March 2017

Following our comprehensive inspection on 11 May 2016 we rated the practice as good for the population group of older people. We did not review any evidence during our desk based focused inspection to alter this rating. 

Updated 17 March 2017

Following our comprehensive inspection on 11 May 2016 we rated the practice as good for the population group of working age people (including those recently retired and students). We did not review any evidence during our desk based focused inspection to alter this rating. 

Updated 17 March 2017

Following our comprehensive inspection on 11 May 2016 we rated the practice as good for the population group of people experiencing poor mental health. We did not review any evidence during our desk based focused inspection to alter this rating. 

Updated 17 March 2017

Following our comprehensive inspection on 11 May 2016 we rated the practice as good for the population group people whose circumstances may make them vulnerable. We did not review any evidence during our desk based focused inspection to alter this rating.