We carried out a review of the data available to us about Park Lane House Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Park Lane House Medical Centre, you can give feedback on this service.
This practice is rated as Good overall. (Previous inspection December 2014 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Park Lane House Medical Centre on 18 December 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
We saw two areas of outstanding practice:
The practice had a designated clinician who reviewed all National Institute for Health and Clinical Excellence (NICE) guidance and produced information sheets for all clinicians to support their clinical care. The practice also had NICE guidance as a standing agenda item for clinical meetings.
The practice had developed a gender reassignment policy and procedure and sought input from a local lesbian, gay bisexual and transgender (LGBT) charity to ensure it met the needs and expectations of this patient group. This policy was to be shared within the practice and the practice website.
Chief Inspector of General Practice
This is the report of findings from our inspection of Park Lane House Medical Centre. The practice is registered with the CQC to provide primary care services. We undertook a planned, comprehensive inspection on 9 December 2014 and we spoke with patients, relatives, staff and the practice management team.
The practice was rated as Good.
Our key findings were as follows:
There were areas of practice where the provider needs to make improvements.
The provider should:
Chief Inspector of General Practice