11 December 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced, comprehensive inspection at Lodgeside Surgery on the 11 December 2014. Overall the practice was rated as GOOD. Specifically, we found the practice to be outstanding for providing responsive services. It was good for providing caring, safe, effective, well led services.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
- The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Easy read information was provided to help patients with learning disability understand the care available to them.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the Patient Representative Group (PRG).
- The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand
- The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, was monitored and regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.
- Patients had access to a range of appointments such as same day appointments and booking in advance.
- The practice met nationally recognised quality standards for improving patient care and maintaining quality.
We saw several areas of OUTSTANDING practice including:
- Early Home Visits scheme for older, frail and vulnerable patients.
- Same day patient registration with the practice to enable patients with alcohol and drug misuse to access to accommodation based alcohol and drug services.
- Homeless asylum seekers were able to register and see a GP within 24 Hours and have immediate access to services.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice