Archived: Dr David keith Oliver Also known as Mawsley Village Surgery

We carried out an announced inspection at Dr David Keith Oliver (known as Mawsley Village Surgery) on 3 and 9 May 2022. Overall, the practice is rated as Good.

Set out the ratings for each key question

Safe - Good.

Effective - Good.

Caring - Good.

Responsive - Good.

Well-led - Good.

Following our previous inspection on 6 September 2016, the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr David Keith Oliver on our website at www.cqc.org.uk

Why we carried out this inspection

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach. This inspection was a focused inspection to follow up on:

• The key questions inspected: are services safe, effective and well-led.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using video conferencing
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider
• Reviewing patient records to identify issues and clarify actions taken by the provider
• Requesting evidence from the provider
• A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• There was evidence of effective systems and processes to support safe medicines management, including in the dispensary.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way?.
• There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
• The practice operated effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
• The practice team demonstrated a commitment to learning and improvement at all levels of the organisation.
• Clinical staff received regular updates and training and took steps to ensure they were familiar with the most recent clinical guidelines.
• There was a programme of quality improvement, including clinical audit.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care