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The Papworth Trust Centre Waveney Good

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Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 24 July 2013
Inspection Report published 24 July 2013 PDF | 81.85 KB

Overview

Inspection carried out on 18 June 2013

During a routine inspection

The Papworth Trust Waveney provides a supported living and home care service to people living within the local community. During our inspection, we spoke with six people who used the service, four relatives of people who used the serviced, four staff members and the manager.

The people and relatives were happy with the care that was being provided. One person told us, “They are very friendly, treat me really well.” Another person said, “They (the staff) are very very nice, no problems with any of them.” A relative told us, “The staff always turn up on time and I am very satisfied.” Another relative said, “They have bent over backwards to provide us with continuity of care which is very important for X.”

We saw that people had access to information before they started to use the service detailing what care could be provided. Care plans were in place that showed the service had completed a detailed assessment of people’s needs. Risk assessments had been completed to ensure that the care people were provided with was safe.

Staff were able to demonstrate that they could identify the signs of abuse and that they would report any concerns to an appropriate authority who would investigate into the matter.

Staff received regular supervision and training to ensure that they had sufficient support, skills and knowledge to perform their role.

Systems were in place to monitor the quality of the service provided to ensure that it was effectively managed.