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The Papworth Trust Centre Waveney Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 15 January 2016

This inspection took place on 6 November 2015 and was unannounced.

The Papworth Trust Centre Waveney provides personal care support to approximately 25 people living in their own homes.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and secure when care staff visited them. There were systems in place to reduce the risks to people and protect them from avoidable harm.

The service had in place robust recruitment procedures which ensured that staff had the appropriate skills, background and qualifications for the role. There were enough suitably trained and supported staff available to meet the needs of the people using the service.

Staff told us they felt supported by the management of the service and that the training they received provided them with a good understanding of topics such as the Mental Capacity Act 2005 (MCA). People spoke highly of the staff team and felt able to raise concerns or issues.

The service was complying with the requirements of the Mental Capacity Act (2005) and appropriate assessments of people’s capacity had been undertaken where required. Staff understood consent and people told us that staff did not infringe upon their rights and enabled them to make their own choices.

People spoke positively about the care and support they received from the service. People and their relatives had input into the planning of their care and support. Care staff demonstrated that they knew the people they were caring for well, and people benefitted from having the same care staff support them.

There were systems in place to monitor the quality of the service and to identify shortfalls or areas for improvement. There was an open culture at the service. People using the service, their relatives and care staff were given the opportunity to express their views and these were acted on by the service. There was a complaints procedure in place and people told us they knew how to make a complaint if they weren’t happy.

Inspection areas

Safe

Good

Updated 15 January 2016

The service was safe.

There were enough care staff to meet people’s needs. Recruitment procedures were robust.

Risks to people’s safety were planned for, monitored and well managed by the service.

Effective

Good

Updated 15 January 2016

The service was effective.

Care staff received appropriate training, support and development which enabled them to meet people’s needs effectively.

People who required support with meals were provided with a range of food and drinks which met their nutritional needs.

Consent was obtained appropriately. Care staff and the registered manager complied with the requirements of the Mental Capacity Act 2005.

Caring

Good

Updated 15 January 2016

The service was caring.

People told us that care staff treated them in a kind, caring and respectful manner.

People formed close bonds with the care staff and spoke positively of them.

Responsive

Good

Updated 15 January 2016

The service was responsive.

People received care which was planned and delivered in line with their personalised support plan. People and other professionals had input in the planning of their care where appropriate.

People and their relatives were supported to give feedback on the service and suggest areas for improvement.

There was a complaints procedure in place and people knew how to make a complaint.

Well-led

Good

Updated 15 January 2016

The service was well-led.

There was an effective system in place to monitor the quality of the service and identify shortfalls.

There was an open and inclusive culture in the service, with care staff, people, relatives and other external professionals encouraged to help improve the service provided to people.