Archived: Dr Khalda Qureshi Also known as Maidstone Road Surgery

Updated 30 July 2015

Dr Khalda Qureshi (also known as Maidstone Road Surgery) provides medical care Monday, Tuesday, Wednesday and Friday between 8.30am to 1.30pm and 2pm to 6pm, with extended hours on Thursday when the medical care is provided from 8.30am to 1.30pm, 2pm to 6pm and 6.30pm to 8pm. The practice is closed and not accessible to patients for the half hour between surgery times. The practice provides services to approximately 3,200 patients in Chatham, Kent and the surrounding areas.

Routine health care and clinical services are offered at the practice, led and provided by the nursing team. There are a range of patient population groups, with the majority being older people, that use the practice and the practice holds a General Medical Services (GMS) contract with the Medway area clinical commissioning group (CCG). The practice does not provide out of hours services to its patients, these are accessed via the 111 system. Patients are informed of this via the practices patient information leaflet and signs that are posted in the waiting room.

The practice has one female principal GP and one male salaried GP. There is one practice nurse and a health care assistant, who undertakes blood tests, blood pressure tests, ECGs, new patient checks and NHS health checks. The practice has a number of administration/reception and secretarial staff as well as a practice manager.

Updated 30 July 2015

Updated 23 April 2015

The practice is rated as good for the care of people with long term conditions. Emergency processes were in place and referrals made for patients in this population group that had a sudden deterioration in health. When needed, longer appointments and home visits were available. All these patients had structured annual reviews to check their health and medication needs were being met. For those patients with the most complex needs, the GPs worked with relevant health and care professionals to lead and deliver a multidisciplinary package of care.

Updated 23 April 2015

The practice is rated as good for the care of families, children and young people. There were systems to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of accident and emergency (A&E) attendances. Immunisation rates were relatively high for all standard childhood immunisations. Patients told us and we saw evidence that children and young people were treated in an age appropriate way and recognised as individuals. Appointments were available outside of school hours and the premises were suitable for children and babies. Emergency processes were in place and referrals made for children and pregnant women who had a sudden deterioration in health.

Updated 23 April 2015

The practice is rated as good for the care of older people. The practice offered proactive, personalised care to meet the needs of the older people in its population and had a range of enhanced services, for example in dementia and end of life care. The practice was responsive to the needs of older people, including offering home visits and rapid access appointments for those with enhanced needs. There were appropriate and effective treatments, along with ongoing support such as medical reviews, referrals when necessary and review clinics, for those patients diagnosed with dementia, diabetes and other illnesses.

The practice had formal links with two local care homes for older patients. There were systems to provide regular and ongoing care and support to these patients. For example, in dementia and end of life care. The Practice was responsive to the needs of older people, and offered home visits and rapid access appointments for those with enhanced needs. Patients saw the GP of their choice and were referred to other health care professionals as required. This enabled patients to have continuity of care and support with their ongoing and more complex health needs.

Updated 23 April 2015

The practice is rated as good for the care of working-age people (including those recently retired and students). The needs of the working age population, those recently retired and students, had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care. The practice was proactive in offering online services as well as a full range of health promotion and screening which reflected the needs for this population group.

Updated 23 April 2015

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia). The practice regularly worked with multi-disciplinary teams in the case management of people experiencing poor mental health including those with dementia. The practice had advanced care planning for patients with mental health conditions, including dementia.

The practice sign-posted patients experiencing poor mental health to various support groups and charitable organisations including MIND. Staff had received training on how to care for people with mental health needs and dementia.

Updated 23 April 2015

The practice is rated as good for the care of people whose circumstances may make them vulnerable. The practice held a register of patients living in vulnerable circumstances including homeless people and those with learning disabilities. The practice carried out annual health checks and offered longer appointments if required, for people with learning disabilities.

The practice regularly worked with multi-disciplinary teams in the case management of vulnerable people. The practice sign-posted vulnerable patients to various support groups. Staff knew how to recognise signs of abuse in vulnerable adults and children. Staff were aware of their responsibilities regarding information sharing and documentation of safeguarding concerns as well as how to contact relevant agencies in and out of hours.