The Care Quality Commission
  • Doctor
  • GP practice

Frampton Surgery

Overall: Good read more about inspection ratings

The Surgery, Whitminster Lane, Frampton-on-Severn, Gloucester, Gloucestershire, GL2 7HU (01452) 740213

Provided and run by:
Frampton Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Frampton Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Frampton Surgery, you can give feedback on this service.

3 April 2020

During an annual regulatory review

We reviewed the information available to us about Frampton Surgery on 3 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 Jul to 10 Jul 2018

During a routine inspection

This practice is rated as Good overall. (Previous rating June 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Frampton Surgery on 10 July 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice was committed to the needs of the local community and were compassionate to patients on end of life care. For example, GPs gave their personal number to patients on end of life care and their families so they could access support when they needed it.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • The practice had identified alternative funding arrangements to support patients in difficult situations and promote health education in local schools.
  • Feedback from patients and the patient participation group were positive about the service they had received.
  • There was a focus on improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Monitor the recording of fridge temperatures, staff training and the undertaking of staff checks in the practice to ensure improvements are embedded.
  • Review the governance arrangements to ensure management oversight and so that improvements are embedded in practice.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Desk based on 14 June 2016.

During a routine inspection

Letter from the Chief Inspector of General Practice


We carried out an announced comprehensive inspection of this practice on 22 December 2015. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to meet Regulation 12 of the Health and Social Care Act (Regulated Activities) Regulations 2014 Safe care and treatment.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Dr CIW Buckley and Partners on our website at www.cqc.org.uk

We found the practice had made improvements since our last inspection on 22 December 2015 and they were meeting the regulation relating to the management of medicines that had previously been breached.

Specifically the practice was operating safe systems in relation to the management of medicines. This included:

• Ensuring the temperature of the dispensary fridge were accurately recorded.

• Systems to monitor the use of prescription forms.

• Ensuring repeat prescriptions were signed before medicines were dispensed to patients.

In addition, the practice now ensures that minutes from meetings are documented and available to all staff. The practice also told us that they have now stopped providing home alcohol detoxification service to patients.

We have changed the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe, effective, caring, responsive and well led services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

22 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr CIW Buckley and Partners on 22 December 2015. Overall the practice is rated as good, this includes all the population groups.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Results from the national GP survey showed the practice was performing well above average on consultation with GPs and nurses.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day. Data from the national GP survey showed the practice was performing well above local and national averages for access to the practice.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvement are:

  • Ensure fridge temperature in the dispensary is monitored, implement system to monitor the use of prescription forms and ensure that repeat prescriptions are signed before medicines are dispensed to patients.

The areas where the provider should make improvement are:

  • Ensure that meetings are thoroughly documented and minutes available.

  • Ensure that risks to patients undergoing alcohol detoxification are assessed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice