The Care Quality Commission
  • Doctor
  • GP practice

Westbourne Medical Centre

Overall: Good read more about inspection ratings

7 Trinity Mews, North Ormesby, Middlesbrough, Cleveland, TS3 6AL (01642) 277000

Provided and run by:
Westbourne Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Westbourne Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Westbourne Medical Centre, you can give feedback on this service.

12 April 2019

During an annual regulatory review

We reviewed the information available to us about Westbourne Medical Centre on 12 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

19 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Westbourne Medical Centre on 19 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

However there were areas of practice where the provider should make improvements:

  • An overall infection control audit should be carried out.

  • Ensure recruitment arrangements include necessary employment checks for all staff.

  • There should be written evidence to show when emergency drugs are checked.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice