We carried out a review of the data available to us about City Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about City Home Care Limited, you can give feedback on this service.
City Home Care Limited is a domiciliary care agency providing personal care in people’s own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the agency was providing a service to 21 people. The agency is registered to provide a service to children, younger and older adults. People had a range of needs ranging from those associated with a learning disability, physical disability and dementia.
People’s experience of using this service and what we found
We found that whilst there were mostly comprehensive risk assessments for people that covered a wide range of identified concerns, one risk assessment required more detail. Generally, medicine administration was thorough, and medicines were administered without error.
People and their relatives spoke positively about the care they received. They told us care workers always arrived on time. Their comments included, staff were very “friendly” and “kind.”
People found the registered manager and office staff approachable and had confidence they would address any concerns.
People confirmed their care was provided as they wanted it to be done. They had person centred care plans with guidance for staff. Care plans were reviewed on a regular basis to ensure they were still relevant to the person.
People using the service felt safe.
People’s diverse support needs were met by staff who respected people’s choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 23 July 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.