15 February 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Parkfields Wolverhampton Medical Services Ltd. on Monday 15 February 2016. Overall the practice is rated as good.
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
- Staff had the skills, knowledge and experience to deliver effective care and treatment. All staff had received dementia friends training to support meeting the needs of older patients.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by the management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
- The practice maintained a register of vulnerable patients registered at the practice. The register included asylum seekers, patients with language or literacy requirements. The practice had access to translation and interpretation services to ensure patients were involved in decisions about their care.
There was one area where the provider should make improvement:
- Ensure that records of significant events provide sufficient information to show that they are appropriately reviewed and monitored to demonstrate improvement.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice