The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr B Das Also known as Benim Medical Centre

Overall: Good read more about inspection ratings

Benim Medical Centre,, Liverpool, Merseyside, L6 3BY (0151) 263 6588

Provided and run by:
Dr B Das

Important: The provider of this service changed. See new profile

All Inspections

25 July 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr B Das on 5 November 2015. The overall rating for the practice was requires improvement and requirement notices were made as improvements were needed in the safety and suitability of the premises and to governance systems. The full comprehensive report on the November 2015 inspection can be found by selecting the ‘all reports’ link for Dr B Das on our website at www.cqc.org.uk.

This inspection was undertaken on 25 July 2017 and was an announced comprehensive inspection.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were systems in place to reduce risks to patient safety, for example, equipment checks were carried out, there were systems to protect patients from the risks associated with insufficient staffing levels and to prevent the spread of infection.
  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff felt supported. They had access to training and development opportunities appropriate to their roles.
  • Patients said they were treated with compassion, dignity and respect. We saw staff treated patients with kindness and respect.
  • Services were planned and delivered to take into account the needs of different and diverse patient groups.

  • Access to the service was monitored to ensure it met the needs of patients.

  • There was a system in place to manage complaints.
  • There were systems in place to monitor and improve quality and identify risk.

However, there were areas of practice where the provider needs to make improvements and the provider should:

  • Review the system for reviewing significant events and complaints on a regular basis in order to identify themes and trends and learn from these.

  • Review the system for documenting action taken in response to patient safety alerts.

  • Review policies and procedures for infection prevention and control to ensure a full range of policies are available to govern activity and reduce risks.

  • Review the system for cleaning of clinical equipment.

  • Consider implementing a quality improvement programme which includes clinical audits being undertaken in response to local and national priorities.

  • Consider the development of the patient participation group to actively encourage seeking feedback from this means.

  • Continue to identify and support patients who are also carers

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

5 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr B Das’s practice on 5 November 2015.

Overall the practice is rated requires improvement.

Our key findings across all the areas we inspected were as follows:

  • The practice had disabled access and translation services.
  • Although the practice appeared to be superficially clean, there were ineffective monitoring systems in place for the cleaning of the premises and cleaning equipment and materials were not fit for purpose. No deep cleaning had taken place and unsheathed used needles were inappropriately stored.
  • The practice had no medical emergency equipment such as a defibrillator or oxygen on site.
  • The practice analysed significant events and involved patients in any investigations where necessary.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available.
  • Staff were unaware of the practice values and there was no overall clear strategy. The practice had policies and procedures in place but these were not embedded.

Importantly, the provider must:

  • Put in place effective monitoring systems for cleaning of the premises to ensure the practice is following current guidelines and discard all dirty cleaning equipment such as dirty mops.
  • Remove any hazardous sharps-needles which were in a store room unsheathed and make arrangements for the removal of sharps boxes which were unsafely stored.
  • Carry out a control of substances hazardous to health assessment for all materials used for cleaning and discard safely liquids in bottles with no label on them.
  • Take action on the points that have been identified in the latest fire risk assessment including ensuring any flammable materials are stored safely.
  • Make sure all the back log of hospital letters are scanned on to patients’ computer records as soon as possible.
  • Ensure their governance systems are effective by improving: policies, record keeping including for recruitment, appraisals, monitoring systems for cleaning, staffing and appointments and risk assessments for health and safety.

There were improvements the provider should consider:-

  • Carry out a risk assessment for the need for a defibrillator and emergency medications in GP bags.
  • Carry out more audits to improve patient outcomes.
  • Carry out patient and staff surveys and act on any results.

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Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice