We found that patients were satisfied with the service provided at the practice. Comments made included:'It's a very good practice',
'I can't find fault at all with this practice',
'It's fantastic, care is individualised and they have a holistic approach'.
We found that there were suitable systems in place to gain consent from patients. Staff who obtained consent were able to describe the process for both formal and informal consent. Staff demonstrated knowledge and understanding in the safeguarding of vulnerable adults and children.
We found that patients care and treatment was assessed, planned and delivered in order to meet their needs. Care and treatment plans were documented and reviewed and patients were fully informed and involved in their care or treatment.
We found that improvements were needed to the systems in place to assess the suitability of staff for their role and ensure specified information is available in respect of people employed.
We found the provider had effective systems in place for monitoring the quality of services. There was an active Patient Participation Group (PPG), complaints, incidents and significant events were reviewed and they participated in the QOF programme. QOF is a system for the performance management of GPs intended to improve the quality of general practice and reward good practice in surgeries.
We found that improvements were needed to the systems in place to ensure safe storage of paper records at the practice.