The Care Quality Commission
  • Doctor
  • GP practice

St Hilda's Surgery

Overall: Good read more about inspection ratings

50 St Hilda's Street, Sherburn, Malton, North Yorkshire, YO17 8PH (01944) 710226

Provided and run by:
The Sherburn & Rillington Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about St Hilda's Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about St Hilda's Surgery, you can give feedback on this service.

6 June 2019

During an annual regulatory review

We reviewed the information available to us about St Hilda's Surgery on 6 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

20 September 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at St Hilda’s Surgery on 20 September 2017. Overall the practice is rated as good.

We had previously inspected the practice in November 2014 and they required improvement in safe. At this inspection the practice was good in safe.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should/must make improvement are:

Staff should routinely check stock balances of controlled drugs in accordance with the Standard Operating Procedures (SOP) to ensure the amounts held reflected what was recorded in the registers.

There should be a risk assessment in place for legionella (Legionella is a term for a particular bacterium which can contaminate water systems in buildings).

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

25/11/2014

During a routine inspection

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of St Hilda’s practice. The practice is registered with the Care Quality Commission to provide primary care services.

The practice is rated as good.

Our key findings were as follows:

The practice provided services to a large geographical and rural area, the services had been

designed to meet the needs of the local population.

Feedback from patients was overwhelmingly positive, they told us staff communicated effectively and treated them with respect and kindness. Patients told us they were able to access timely appointments in the practice.

Staff reported feeling supported and able to voice any concerns or make suggestions for

improvement.

We saw several areas of good practice including:

  • A patient centred approach to delivering care and treatment. All staff were aware of and sympathetic to, the particular difficulties faced by the local population. The practice had taken action to bring additional services to patients to help address some of those issues.
  • The practice had a good governance system in place, was well organised and actively sought to learn from performance data, incidents and feedback.
  • The practice sought the opinions of staff and patients, actively working with a well-established patient participation group (PPG).

However, there were also areas of practice where the practice provider needs to make improvements.

Importantly, the provider must:

  • Improve the monitoring of expiry dates of medicines to ensure they are safe to use.
  • Improve the storage of blank prescriptions to ensure that these are stored in line with national guidance and kept securely at all times.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice