Archived: Cyndarl Care Agency Ltd

Cyndarl Care Agency Ltd is a domiciliary care agency providing care to a small number of people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Leadership at the service was not always effective because appropriate insurance cover was not in place and some care records had not been properly updated.

Systems were in place to help protect people from the risk of abuse. Risks people faced were assessed and managed. There were enough staff to support people and checks were carried out on staff before they commenced working. Steps were taken to reduce the spread of infection.

Assessments of people’s needs were carried out before they began using the service. Staff were supported in their roles through regular training and supervision. People were supported to make choices about their lives including what to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives told us people were treated respectfully. Staff understood how to promote people’s privacy and independence. The service sought to meet people’s needs in relation to equality and diversity. Confidentiality was promoted and information about people was not shared without proper authorisation.

Care plans were in place which were personalised around the needs of individuals. However, these were not subject to review. The service met people’s communication needs. The service had a complaints procedure in place and relatives knew how to make a complaint.

Staff and relatives spoke positively about senior staff and told us they were supportive and helpful. Quality assurance and monitoring systems were in place, some of which included seeking people’s views about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on current inspection scheduling methodology.

Enforcement

We have identified one breach of regulation in relation to issues of ineffective leadership at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.