Harley Street Eye Centre

Updated 4 November 2022

Background to Harley Street Eye Centre

Harley Street Eye Centre

22a

Harley Street

London

W1G 9BP

https://www.eyesat22a.com

Harley Street Eye Centre in Harley Street London is a private clinic that provides consultant led ophthalmology advice and treatment. The clinic provides diagnosis and screening services for all age groups. Ophthalmology treatments are only available for adults only.

Online services can be accessed from the service website: https://www.eyesat22a.com

The clinic is open Monday to Friday from 9am to 5pm. Appointments are booked in advance though there is capacity for same day appointments or consultations if needed. The clinic employs administrative staff such as the clinic manager, the reception and administrative staff. The clinic also engages with additional consultants who provide services under practising privileges.

How we inspected this service

•During the site visit, we spoke with the Registered Manager who is also the Lead Consultant at the service, an operations manager, clinic manager and administrative staff.

•We looked at records related to patient assessments and the provision of care and treatment.

•Reviewed personnel files, service policies and procedures and other records concerned with running the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection

Updated 4 November 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Harley Street Eye Centre on 09 September 2022 as part of our inspection programme.

Harley Street Eye Centre in Harley Street London is a private eye clinic that provides consultant led ophthalmology advice and treatment. The clinic provides diagnosis and screening services for all age groups. Ophthalmology treatments are only available for adults only.

This service is registered with CQC under the Health and Social Care Act 2008 to provide treatment of disease and disorder or injury, diagnostic and screening procedures and surgical procedures.

The lead Consultant is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There was an effective system in place for reporting and recording significant events.
• Risks to patients were always assessed and well managed, including those relating to medicines, safeguarding and recruitment checks.
• The clinic had policies and procedures to govern activity.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care. There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services